Member Experience & Operations Coordinator

Description:

Job Title: Member Experience & Operations Coordinator

Location: Exeter (Fully On-Site)

Salary: £26,000 - £27,976

Hours: Monday - Friday, 8:00am - 4:30pm, with occasional evening events (time off in lieu provided)

Benefits: 25 days holiday plus Bank Holidays, private healthcare, enhanced pension scheme, coaching and mentoring support, strong training and development opportunities, and a collaborative, people-focused working environment.

The Company:
We are working in partnership with a well-established organisation operating high-quality managed workspaces across the UK. They provide professional environments that support a wide mix of businesses and individuals, with a strong focus on service, experience, and smooth day-to-day operations.

The culture is people-focused, fast-paced, and collaborative, with a strong emphasis on delivering consistently high standards across all areas of the customer and member journey. You will be joining a supportive on-site team within a busy Exeter location where no two days are the same.

The Role:

Act as the first point of contact for members, visitors, and tenants, providing a professional and welcoming experience at all times
Manage incoming enquiries, calls, post, deliveries, and general building queries, ensuring efficient resolution or escalation where required
Take ownership of room bookings, including enquiries, scheduling, set-up, and on-the-day coordination
Support delivery of occupancy, retention, and utilisation targets through excellent service and proactive support
Assist with daily operational routines including opening and closing procedures and general site coordination
Support and coordinate member events from planning through to delivery, working with internal teams and external partners
Build strong working relationships with suppliers and third-party contractors to ensure service standards are maintained
Support health & safety compliance, reporting issues and escalating appropriately where requiredSkills, Experience & Knowledge Requirements:

Previous experience in a customer-facing role such as hospitality, front-of-house, customer service, or office operations
Strong communication skills with a confident and professional approach
Highly organised with excellent attention to detail and the ability to manage multiple priorities
Proactive, reliable, and comfortable working in a busy, people-focused environment
Strong team player with a positive, service-driven attitude
Interest in delivering high-quality customer experience and community-focused environments

Next steps…

If you are interested in finding out more, please call the office on (phone number removed) for a confidential chat or email (url removed)

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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