Details:
- Salary: £11.44 - Hour
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Hour
- Location: Eccleshall Staffordshire
- Date: 3 weeks ago
Description:
Launch your healthcare career! We're looking for a bright and friendly part-time receptionist to join a thriving medical practice. You'll be the warm first face patients see, and you'll learn valuable clinical skills along the way.
Part-Time: 30.5 Hours per week
No prior experience? No problem! We'll provide all the training you need, including the EMIS Web software. What matters most is your enthusiasm for helping others and your sharp eye for detail.
This is a fantastic opportunity to build a rewarding career in healthcare!
The hours will be:
* Monday 8.00-4.30
* Wednesday 11.30-6.30
* Thursday 9.30-5.00
* Friday 8.00-5.30
Duties and responsibilities
To assist in the smooth day to day running of the Reception Team, ensuring receptionist duties are completed efficiently and adhere to the guidelines that are laid down by doctors and management.
To ensure that patients are received, assisted and directed appropriately in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Reception Duties
* Undertake the rota of reception duties as attached
* Greeting and directing patients and visitors to the surgery in a pleasant and helpful manner
* Register new patients and process paperwork accordingly
* Dealing with requests for appointments
* Accepting and handing out prescriptions, letters, forms and specimen bottles, etc.
* Receiving and processing visit requests
* Explain practice procedures and arrangements to new patients and those seeking temporary cover, ensuring any procedures are completed
* Advise patients of relevant charges for non-NHS services, accept payment and issue receipts
* Respond appropriately to queries and requests from patients and visitors
* Ensure the doctor’s rotas are known by all staff
* Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork where required
* Ensure actions requested by doctors are undertaken in a timely and accurate manner
* Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
* Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room in turn with other staff
* Ensure mail is posted daily
Skills and experience
* Previous experience of working in a public reception environment.Previous Customer Service experience of dealing with the general public face to face and via telephone.
* IT Literate, previous experience of Microsoft Office software
* Ability to use own judgement, resourcefulness and common sense.
* Ability to work without direct supervision and determine own workload priorities.
* Ability to work as part of an integrated, multi-skilled team.
* Pleasant and articulate with the ability to work under pressure in a rapidly changing environment.
* Excellent communications skills.
* An understanding, acceptance and adherence to the need for strict confidentiality.
Job Types: Full-time, Part-time, Permanent
Pay: £11.44 per hour
Expected hours: 30.5 per week
Work Location: In person