Marketing and Ticketing Assistant

Description:

Marketing and Ticketing Assistant

Grade 3, £25,808 - £27,562 pro-rata (inclusive of local weighting) depending on experience. Part Time. 21 hours per week. Permanent. Based at BEAM (formerly Hertford Theatre) with the option for home working up to 50% of working hours.

About the role

An exciting opportunity for an experienced Marketing and Ticketing Assistant has become available to work at BEAM (formerly Hertford Theatre) as part of the new team relaunching the building after a 4-year hiatus and a £30m redevelopment. This is an exciting time for you to join us and develop your career as we seek to strengthen and deepen the programme of films, theatre, live events and community work in our 550-seat theatre, 150-seat studio theatre, dance studio, community room and 3 dedicated cinemas.

The successful candidate will support the Marketing and Ticketing Lead in all the marketing and promotional activity for the venue. The ambitious and highly professional team at BEAM are looking for someone to join them who is committed to excellence in their work and to growing new audiences through a broad range of theatre, film, and community events. If successful, you will support marketing all aspects of the new operation while supporting the Marketing and Ticketing Lead with all sales, refunds and associated ticketing activity including setting up all shows and films on the CRM ticketing system.

What will you be doing?

Some of the key responsibilities include:

- To have a full understanding of the back end of the CRM ticketing system.
- To accurately set up all shows, films, and events in the CRM ticketing system to meet all on sale deadlines.
- To accurately set up and monitor all promotional ticketing and F&B offers within the CRM ticketing system.
- Set up automated reporting for all shows and films as required.
- Complete Box Office Returns (BORs) as required.
- Create seating plans for the venue in the ticketing system as and when required for bespoke internal and external events.
- Support, as required, the Marketing and Communications Manager and Marketing and Ticketing Lead with the production of promotional literature and social media messaging for all theatre, cinema, and live events across the building.
- Process any box office refunds as directed by the Marketing and Ticketing Lead.
- Complete any relevant systems training to keep abreast of system updates and functionality.

About you

This role will suit an ambitious, experienced Marketing and/or Ticketing professional who is keen to make their mark on a significant new arts building in Hertfordshire. If you are an enthusiastic team player with the capacity to work independently where necessary, have an eye for detail and are well-networked in the theatre and film sectors then this role is for you.

The ideal candidate will have:

- Good numeracy and literacy skills.
- Experience of working in a busy, public-facing organisation.
- Experience of working as part of a team.
- An understanding of the value of marketing to an arts organisation.
- Good numeracy and literacy skills.
- Some experience of working with a CRM ticketing system or similar would be desirable.
- Ability to work well under pressure and meet deadlines.
- Ability to maintain an accurate level of detail and data entry.
- Comfortable and familiar with the use of administrative software including Word, Excel, Windows 365, Zoom, Teams etc.

The council is committed to safeguarding and promoting the welfare of all its residents specifically children and vulnerable adults. The council expects all its staff to have an understanding of Safeguarding and to share this commitment.

What can we offer you?

- A stimulating and supportive work environment
- 26-29 days’ annual leave depending on grade, rising to 34 days with 5 years' local government service
- Employee well-being programme

Closing date is Thursday 30th May 2024 at midnight.

Interviews will be held on: Monday 10th June 2024

So, if you’re looking to make a difference in East Hertfordshire as a Marketing and Ticketing Assistant, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work