Manifest Administrator

Description:

Pure are working with an expanding freight forwarding company based in Essex.  Who are looking for a new exciting role for an Manifest Administrator.

This role is a great stepping stone and career path within the logisitcs industry. The ideal candidate will be able to multi-task and be extremely well organised. 

A Manifest clerk works as part of a team and so the ability to get on with all your customers both internally and externally is extremely important. 

Having excellent clerical skills the Manifest Clerk will on a daily basis be dealing with customers and internal staff by both telephone and e mail.

Be able to accurately input data from large quantities of paper files to create shipment folders and customs clearance files that will be distributed in line with business and customer specific requirements.  
  
Specific Role Responsibilities:

Processing documentation in line with system and customer requirements
Ensure vessel schedules are updated within the business systems
Contribute to customer care and key account (enquiries, requests, calls etc) as required to achieve a successful outcome
Maintain customer records, including the creation of new, in line with business processes and in conjunction with other departments
Collate and file manifest files and folders in line with business requirements
Work alongside other departments as necessary to resolve issues that may arise
Answering customer calls and managing enquiry to a successful conclusion 
Soft skills:
Excellent Customer Service skills
Data entry skills
Good attention to detail 
Highly organised and structured approach to tasks
Excellent attention to detail
Work on own initiative but also as part of a team
Flexible approach to working during busy periods.
Excellent Ability to develop relationship with customers
Strong task orientation - can do approach
Knowledge of Excel
MS Outlook (Email)
Data inputting
Spreadsheets
Computer literacyAlthough no specific freight forwarding experience is required as full training will be given the following experience would be desirable and viewed favourably