Details:
- Salary: £27,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Carlisle Cumbria
- Date: 5 hours ago
Description:
Our client is currently recruiting for a Maintenance Coordinator to join their growing team. The Maintenance Coordinator will be responsible for booking appointments and scheduling a team of engineers to maintenance and service repair jobs.
Please note: Due to office location, you will need to be able to drive and have your own transport.
This will be based 4 days onsite, 1 day working remote.
Key responsibilities for the Maintenance Coordinator
Managing the process for efficient and effective scheduling of the Field Service teams for Pre-planned maintenance (PPM), Reactive breakdown response, Corrective works, team training coordination and internal support
Scheduling and coordinating visits for both in-house engineers and subcontractors, ensuring the right resources are deployed at the right time, and all parties are kept informed.
Liaising with customers, subcontractors, service engineers, and internal stakeholders to effectively plan works and support the resolution of service issues and complaints.
Handling enquiries and complaints professionally, escalating complex or high-risk issues to senior management where appropriate.
Working closely with both office-based Operations staff and Field Service Engineers to ensure planned works are delivered safely, efficiently, and to a high standard.
Coordinating engineer diaries and booking appointments through our Computerised Maintenance Management System (CMMS), balancing workloads and ensuring accurate record keeping.
Planning engineer training, annual leave, team meetings, and other scheduled activities to optimise resource availability. Key Skills & Experience For the Maintenance Coordinator
Previous experience in work scheduling or planning, ideally within a field service, maintenance, engineering, or operations environment.
A customer-focused approach with a genuine commitment to delivering excellent service in every interaction, both internally and externally.
Strong IT skills, including proficiency in Microsoft Office applications (particularly Excel), with experience using planning systems and/or Computerised Maintenance Management Systems (CMMS) preferable.
The ability to quickly learn new technologies and confidently work across multiple systems simultaneously. Please apply as directed