Loyalty Programme Coordinator

Description:

Salary:

Competitive salary + Bonus

So, who are we? We are part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

As a Loyalty Programme Coordinator based in our Warwick office (3 days a week, 2 days remote), you’ll be responsible for:

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Assisting the Loyalty Programme Manager with the day-to-day operations of the loyalty program, ensuring smooth program administration, processing member enquiries and maintaining accurate member records and program data.

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Support the development and execution of program communication initiatives and assisting with member outreach and engagement activities.

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Analyse the program data for insight to then report and assist with program optimisation.

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Provide excellent customer service to program members, addressing their inquiries and resolving any issues.

This is a great opportunity to start a career in a Loyalty, you will be surrounded by a supportive team and learn as you go within the role!

And here’s what we’d like you to have:

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Administration/coordination experience is essential

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Loyalty/Marketing background is preferable

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Attention to detail, organised, good communication and customer service skills

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Excel skills, ability to analyse data and support with reporting data

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Proactive nature, ability to learn, an interest in Loyalty and supporting customers

Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, free parking, onsite canteen and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

About us

The Wolseley Group is a leading plumbing, heating, cooling and infrastructure trade specialist merchant, which employs over c.5,500 people across the UK and Ireland, spanning 10 brands.

Through our offices in Warwick and Ripon, our three distribution centres and our network of over 550 branches, our people work together to provide exceptional service to our customers every day.

We encourage applicants from all backgrounds, communities and industries, and are committed to having an organisation that is made up of diverse skills, experiences and abilities, where everyone is treated with Fairness & Respect.

Closing date: 23rd May 2024