Logistics & Customer Service Assistant

Description:

Logistics & Customer Service Assistant
Location: Twyford
Pay: £12.90 per hour = £27,102
Hours: Monday to Friday, 8:30am - 5:00pm
Department: Logistics
Reporting to: Customer Services Manager

We're seeking a Logistics & Customer Service Assistant to join a growing and values-led business based in Twyford. This role is ideal for someone who thrives in a busy logistics environment, enjoys variety in their day, and takes pride in delivering excellent service to customers and colleagues alike.

Purpose of the Role
The Logistics & Customer Service Assistant plays a key part in supporting daily operations, ensuring smooth delivery processes, accurate administration, and outstanding customer service. Working closely with the Customer Services Manager, you'll help maintain the business's strong reputation for quality and reliability while contributing positively to team morale and efficiency.

What We're Looking For
We're looking for someone with drive, motivation, and plenty of common sense, someone who enjoys problem-solving, takes initiative, and delivers first-class customer service. You'll be a good communicator who can think on your feet and work effectively in a fast-paced environment.
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Key Responsibilities

Manage day-to-day logistics and customer service activities in line with company procedures.
Deliver outstanding customer service at every stage of the process.
Handle inbound calls and sales enquiries, process orders, and plan efficient delivery routes.
Organise vehicle loading, maintain customer and order data using SAP, and assist with stock coordination.
Liaise with the Sales, Accounts, and Operations teams to resolve queries promptly.
Keep product knowledge up to date and inform customers of new products and developments.
Support with basic bookkeeping tasks and assist with deliveries when required.
Follow Health & Safety procedures, reporting any issues as needed.
Collaborate with other departments and communicate clearly via phone, email, and meetings.Skills & Experience

Experience in logistics, warehouse administration, or a similar role.
Knowledge of logistics or transport management systems (SAP experience an advantage).
Basic accounting knowledge and confidence with data entry.
Excellent organisational and time-management skills.
Strong communication and customer service skills.Personal Attributes

Driven, reliable, and proactive, with strong problem-solving skills.
A team player who values collaboration, continuous improvement, and great service.
Committed to ethical working and upholding company values.Working Hours
This is a full-time position, working Monday to Friday, 8:30am - 5:00pm, with the occasional bank holiday or weekend shift. Flexibility is required to cover an early shift (AM) when needed.
This is a fantastic opportunity for someone ready to make a difference in a fast-moving logistics team and grow with a company that values its people, customers, and community.

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