Details:
- Salary: £35,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Chatteris Cambridgeshire
- Date: 2 days ago
Description:
Job Title: Logistics and Customer Service Manager
Location: Chatteris, Cambridgeshire, with occasional travel to Essex and Turkey
Contract Details: Permanent, full-time position Monday-Friday 8am-5pm
Salary: £35,000 - £45,000 per year
About Our Client:
Our client, an established importer and supplier of a variety of foods, they are looking for a motivated and experienced Logistics and Customer Service Manager to join their friendly and growing team. With the goal of improving service levels and driving business growth, this is an exciting opportunity to make a significant impact.
Responsibilities:
Improve customer service experience
Responding to customers daily, answering their questions and directing them to the appropriate services or department
Create effective customer service procedures, policies, and standards
Set customer satisfaction targets, KPIS and work with the team to consistently meet them
Drive continuous improvements through transport operations and act as a key contact for all stakeholders
Analyse statistics and compile accurate reports
Train, mentor, and manage the Customer Service & Operations Team
Supervise day-to-day operations in the customer service departmentEssential (Knowledge, skills, qualifications, experience):
Proven managerial experience in a Customer Service, Logistics, or Supply Chain environment
Excellent knowledge of management methods and techniques
Excellent verbal and written communication skills
Strong planning, organisational, and problem-solving skillsDesirable (Knowledge, skills, qualifications, experience):
Experience in the food or logistics industry
Knowledge of logistics and import/export proceduresTechnologies:
Proficiency in Microsoft Office SuiteHow to Apply:
If you are ready to make a difference to our client's management team and have the desired skills and experience, please apply now! Our client offers a competitive salary package, including additional benefits such as employee discounts, wellbeing support, and additional holiday days upon the 3rd, 5th, and 7th year anniversary.
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