Details:
- Salary: £40,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: OX1 Oxford Oxfordshire
- Date: 1 day ago
Description:
Are you an experienced people manager with a background in front-of-house operations, facilities, hospitality, security or customer service?
We're recruiting for a Lodge Manager to lead a busy, customer-facing operation within a prestigious organisation in Oxford. This is a highly visible leadership role responsible for ensuring a safe, welcoming and professional environment while overseeing a team providing support around the clock.
Key Responsibilities
* Lead, develop and motivate a team operating across a 24/7 service.
* Manage rotas, shift cover, annual leave and performance management.
* Deliver exceptional customer service and maintain high front-of-house standards.
* Oversee visitor management, access control and security procedures.
* Respond to incidents and emergencies, ensuring appropriate escalation and resolution.
* Support health & safety, fire safety and business continuity processes.
* Manage contractors, suppliers and operational resources.
* Drive continuous improvement across service delivery and operational procedures.
About You
You'll have experience managing teams within environments such as:
* Facilities Management
* Security
* Hospitality
* Residential Services
* Front of House Operations
* Estates or Campus Services
* Customer Service Operations
You will be a confident leader with excellent communication skills, strong organisational ability and the confidence to make decisions in a fast-paced environment.
Working Pattern
This role supports a service operating 24 hours a day, 7 days a week. Typical shifts include:
* 07:00 - 15:00
* 15:00 - 23:00
* 07:00 - 19:00 (weekends)
Flexibility is required to support operational needs, events and emergency situations.
What's on Offer?
* Varied leadership role with real responsibility.
* Friendly and supportive working environment.
* Strong benefits package.
* Opportunity to lead a critical operational function within a respected organisation.
To find out more, apply today for a confidential conversation