Local Operations Manager - Wales

Description:

DEUTSCHE WINDTECHNIK is Germany’s largest Independent Service Provider offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source. With more than 6,600 WTGs under contract and more than 1,800 employees operating in several European countries, Deutsche Windtechnik sets the bar for Independent Service Provider services in the European wind energy sector.

In 2015, Deutsche Windtechnik entered the UK market and now has over 640 WTG’s/700MW under Service & Maintenance contracts, our aim being to expand further into both onshore and offshore markets. Deutsche Windtechnik Ltd‘s head office is located in Edinburgh.

You will work closely with all departments in the UK and other group companies to ensure we are providing a level of service expected from a market leader. Although the majority of your time will be spent working in the UK you may be expected to spend some periods working with colleagues in Germany and in other DWT group countries.

At Deutsche Windtechnik Ltd, we need to make our people our priority and make it our mission to give customers a choice outside of traditional OEM service provision. Our vision is to be the preferred independent service provider for all wind farm owners and operators by making our services safer, cleaner, efficient, compliant, and right the first time.

Job purpose:

The Local Operations Manager is a pivotal role in linking the back office to the field. The role sits within the Operations Department and is responsible for the operational management of wind farms within a geographical area of the business. Taking ownership, handling communication, building collaborative relationships both internally and externally and managing expectations are key components towards the role’s success.

Your Tasks

The main duties and responsibilities of the role are:

• Ensure a safety always culture is visible throughout the business with a clear focus on QHSE.

• Embed and ‘live’ the company’s vision, mission, values and behaviours.

• Take complete ownership of your area.

• Stand in for the Head of Operations in periods of absence.

• Lead all people management topics – Managing poor/high performance, appraisals, sickness issues, site issues and all relevant people issues. Lead, motivate, communicate and engage in an open and consistent way with all employees across their area.

• Identify and drive technician training requirements for your area working with the Engineering and Technical Training Leader to produce a technician training pipeline.

• Coordinate resource versus demand including training, sickness, working time directives and annual leave to maximise contractual obligations.

• Ensure the effective operational management and development of your area in terms of client relationships, legal compliance and commercial issues.

• Ensure effective communication with the Supply Chain to optimise site stock levels, service kits, stock movements and specialised calibrated tool list.

• Ensure technicians consume parts/book times on a daily basis.

• Assess fault analysis on a monthly basis on top fault errors in conjunction with Engineering (AE’s) and ensure Rotorsoft close out is carried out immediately post work on WTG’s.

• Ensure there is a centralised plan for your area - planned and unplanned work for a rolling year in conjunction with Planning and Dispatch. Gather service data from each customer for WTG/sites.

• Develop and monitor all service and maintenance plans for resource rotas, all reactive maintenance, and all retrofit and snagging plans to appropriate timelines in conjunction with planning and dispatch and communicating plans with respective customers.

• In conjunction with Planning and Dispatch coordinate stat inspections for each area including PO and induction process with Team Leads.

• Support planning and dispatch to create rolling monthly service order packs.

• Verify and communicate the monthly bank of work to technicians.

• Participate in a weekly call with dispatch to verify the weekly/monthly plan and rolling bank of work and service orders.

• Hold Team meetings – assign and communicate QHSE alerts, monthly bank of work, and Engineering alerts.

• Create fleet plan and vehicle availability with servicing plan in conjunction with Fleet Manager.

• Ensure service check sheets and service orders are closed out through Team Leads in PIAX/Proalpha.

• Send service checklist and pending works to customers weekly through Team Leads. Once confirmed send back to dispatch. Confirm and upload pending works (snagging list).

• Support sales with new projects and resource allocation and technical capability.

• Collate and share information on best practice and drive continuous improvements/ quality standards.

• Ensure Stopped WTG tracker is collated, as per the process and any LD’s/ opportunities are communicated immediately to the Head of Operations for escalation to the risk and opportunity matrix.

• Ensure that all additional service works are closed and invoiced correctly following the correct process.

• Deliver agreed financial targets, availability reports, budgets and management reporting on monthly KPIs.

Your Profile

· Strong leadership experience

· Excellent understanding of the wind turbine safety rules

· Building effective relationships with all key stakeholders

· Strong business acumen

· Excellent communication and teamwork skills.

· Natural decision-maker, able to exercise judgment and take responsibility for the consequences of actions and decisions

· Strong negotiation and influencing skills

· Ability to manage change and constantly challenge the status quo

· Determined and resilient, with the drive to complete tasks

· Demonstrate progressive behaviours, driving continuous improvement for their area and the UK operations team.

· Flexibility

The job description is intended only as a guide to the main responsibilities and duties of the post and is not intended to restrict the scope of the post holder to use initiative and develop the role. You may be required from time to time to perform other jobs deemed necessary to assist and fulfil the requirements of Deutsche Windtechnik Ltd. You will also be involved in teamwork and cooperation with other departments in the UK and abroad.

The holder of this post will, where required, suggest necessary changes to this job description if the scope of the role is further developed new tasks are assigned or other tasks become obsolete. Upon these suggestions, the Company may choose to change and re-issue this job description to the employee.

The Company may also choose to amend this job profile and/or job title at any time, giving the post holder a minimum of 7 days’ notice.

We offer...

* Private Health Insurance

* Life Assurance Cover

* Company Pension Scheme

* Employee Assistance Programme

* Access to an online benefits portal

* Company events

* Challenging and interesting tasks with good development opportunities in a dynamic business environment

* A comprehensive and individual training for the best possible start

Have we sparked your interest?

If so, we would like to get to know you