Details:
- Salary: £28,000 - 43,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Birmingham West Midlands
- Date: 6 days ago
Description:
Lettings Executive - Birmingham
Our client is one of the fastest growing residential living operators with an unbelievable culture and a product that genuinely stands out. Their newest Birmingham building comes with its own dedicated marketing suite, giving you a high‑quality environment to welcome customers and guide them through their booking journey. With major investment behind the brand and several new sites launching over the next few years, the lettings team is expanding - creating real progression opportunities.
All your leads are warm inbound enquiries, driven by a huge marketing budget. The building almost sells itself, but we still want someone with a lettings mindset - structured, commercial, and confident converting interest into committed residents.
What you'll be doing:
Handling warm inbound enquiries across phone, live chat, WhatsApp, email and social
Guiding customers through the full lettings/booking process with clarity and confidence
Converting enquiries into reservations and maximising revenue through smart upselling
Delivering a friendly, human, helpful experience from first contact to completion
Keeping CRM records accurate and fully updated
Working closely with on‑site teams to answer questions and deliver a seamless move‑in
What we're looking for:
Background in lettings, leasing, BTR or property‑based customer service
Strong communicator across phone, digital and face‑to‑face channels
Target‑driven, structured and reliable with follow‑ups
Comfortable using CRM, live chat and messaging tools
Warm, positive personality that customers naturally trust
Someone who enjoys working in a high‑quality marketing suite environment
What's in it for you:
£28,000 base salary
OTE £43,000+ (uncapped)
Amazing, supportive culture
Huge progression as more sites launch and the team grows
Your own marketing suite in a brand‑new, high‑quality building
All inbound warm leads from a major marketing budget
Hours: 9-5, with 1 in 5 weekends likely introduced soon to capture weekend enquiries