Details:
- Salary: £35,000 - 37,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Bristol
- Date: 2 weeks ago
Description:
Role: Legal Team Manager
Location: Bristol (Office based with hybrid working post-probation)
Salary: Up to £37,000 per annum plus benefits
Full Time Permanent
Monday-Friday (Apply online only)
CCA Recruitment Group are delighted to be partnered with a market leading brand who are recruiting a new Legal Team Manager role, to be based at their state-of-the-art offices in Bristol.
This operation provides legal advice and legal expenses insurance services to millions of high-profile corporate customers. This is an inbound operation providing support and advice on a range of matter including employment issues, consumer rights, property disputes and personal injury.
The Role…
Responsible for up to 15 legal advisors in a thriving contact centre environment.
Leading daily operational performance in line with strict KPI's and SLA's.
Drive performance through coaching, 121's, feedback, and personal development plans.
Coming from a law background will allow you to deal with any complex queries.
Ensure resource is effectively maintained and optimised, working closely with the Ops Manager.
Support the work of the Quality Assurance Manager by supporting completion of agreed levels of monitoring (FCA call quality, TCF, complaint cases). Work with the Quality Assurance Manager/s to implement quality/compliance improvements, and drive performance.The Person…
Demonstrable experience of leading a legal contact centre operation.
Ability to coach, nurture and develop your team and drive best practice.
Either a law graduate and/or relevant industry work experience.This is a fantastic opportunity for a Legal Team Manager to further their career and develop within a company that will support your goals and career ambitions.
Please apply for the Legal Team Manager today with your CV for further consideration.
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database