Legal Enforcement Team Leader

Description:

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

Legal Enforcement Team Leader

We are looking for an experienced housing professional with strong knowledge of tenancy management, housing law and enforcement to lead our high-performing team of Legal Enforcement Officers. The team represents Orbit in legal and court proceedings relating to tenancy breaches, income recovery and other complex enforcement matters. Based across the Midlands, they need a confident and effective people manager who can provide clear leadership and apply sound enforcement expertise to achieve fair, consistent and legally compliant outcomes.

The team work in a hybrid manner, so this will involve a mix of court, office and home-based working. This role will oversee colleagues based in the Midlands. With some flexibility to work up to 8pm and Saturdays till 1pm to deliver effective case management.

What you'll achieve

You will guide the team to deliver fair, legal and ethical outcomes that protect communities, sustain tenancies and reflect our core values. Ensuring our customers feel safe and heard during court proceedings and colleagues are challenged and valued in development.

What you'll bring

Essential skills

Significant experience in housing law, court representation and tenancy enforcement (including income recovery and ASB cases).

Strong leadership skills with the ability to support, challenge and inspire team performance and development.

Excellent communication skills - written and verbal - with the ability to explain legal processes to varied audiences.

Experience of managing complex or sensitive cases with a trauma-informed and solution-focused approach.

Proven ability to analyse performance data, identify themes, and implement service improvements.

Confident in working with external stakeholders including courts, legal professionals, and support services.

Working knowledge of benefit systems, Universal Credit, and welfare reform.

Comfortable working in a flexible environment including early/late shifts and travel where needed.

Ability to maintain clear documentation and compliance records, ensuring case law, protocol and regulation are followed.

Undertake OOH duties as and when required.

Desirable skills

Previous line management experience in a legal or housing enforcement environment.

Formal housing or legal qualification or accreditation.

Familiarity with digital casework systems and data platforms.

Experience supporting multi-tenure legal enforcement activity.

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

Online application

Interview(s)

Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check