Learner Experience Manager

Description:

Are you highly organised, confident working with data and passionate about creating a great experience for apprenticeship learners?

We're working with a forward thinking training provider that is looking for a Learner Experience Manager to play a key role in the successful delivery of its apprenticeship programmes.

This is a varied, fast paced position where you'll sit at the heart of the learner journey, coordinating activity, monitoring progress and making sure learners receive the right support at the right time.

The Role

As Learner Experience Manager, you'll work closely with Coaches, apprenticeship colleagues and client stakeholders to ensure learners remain engaged, on track and progressing towards successful completion.

You'll use learner data and digital systems to identify potential issues early, coordinate interventions and help create a smooth, well-organised learner experience.

Key responsibilities will include:

Coordinating learner activity across apprenticeship programmes
Monitoring learner attendance, engagement and task completion
Identifying learners who are falling behind and helping coordinate appropriate interventions
Working closely with Coaches to keep learner progress on track
Coordinating coach activity and scheduling against programme deadlines
Producing monthly learner progression reports and highlighting areas of concern
Tracking progress review attendance and line manager engagement
Liaising with client stakeholders to support learner re-engagement
Identifying trends within learner and coach performance
Maintaining accurate learner records and programme information
Supporting the wider apprenticeship team to improve efficiency and learner outcomesWhat We're Looking For

This opportunity would suit an experienced apprenticeship administrator, programme coordinator, learner support professional or training administrator or similar who is ready to take on greater responsibility.

You'll ideally have:

Experience working within an apprenticeship or training environment
Strong administration and organisational skills
Confidence managing multiple priorities in a fast-paced environment
Excellent communication and stakeholder management skills
Strong Excel and general digital systems capability
Experience analysing learner data and identifying where action is required
A proactive approach - you won't simply report problems; you'll help find solutions
Experience with (url removed) would be advantageousWhy Apply?

This is an excellent opportunity to move into a role where you can have a genuine impact on the learner experience.

Rather than being purely administrative, you'll have visibility across apprenticeship delivery and work closely with coaches, managers and employers to help improve engagement, progression and successful outcomes.

You'll receive:

£32,000 salary
Hybrid working
33 days' annual leave, including bank holidays and an extended Christmas break
Comprehensive benefits package
The opportunity to join a supportive, learner-focused organisation
A varied role with real responsibility and visibility across apprenticeship deliveryIf you have experience within apprenticeships or training and enjoy bringing together people, data and organisation to keep learners moving forward, we'd love to hear from you.

Important Notice

Dovetail and Slate is a specialist education recruitment company. If this role isn't quite right, we welcome your CV and a call to explore other opportunities.

We are committed to safeguarding children and vulnerable adults. All appointments are subject to satisfactory vetting, including a right to work check and, where relevant, an enhanced DBS, PVG (Scotland), or EWC (Wales) check, in line with Keeping Children Safe in Education.

Dovetail and Slate Ltd ((phone number removed)) acts as an Employment Agency and an Employment Business under the Conduct of Employment Agencies and Employment Businesses Regulations 2003.

We are an equal opportunities employer. By applying, you consent to your data being processed for recruitment purposes in line with our Privacy Policy.

Because education matters.

© Dovetail and Slate Limited.

Because education matters. Dovetail and Slate Limited ((phone number removed)) acts as an Employment Agency