Details:
- Salary: £45,000 - 55,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Lewes East Sussex
- Date: 3 days ago
Description:
Recruit Assist are supporting Drainage & Plumbing Ltd is a fast-growing, customer-focused business delivering high-quality drainage and plumbing services.
We’re looking for an experienced Technical Service Supervisor to lead and support our drainage and plumbing road teams. You’ll play a key role in ensuring jobs are completed efficiently, safely, and to the highest standard, while driving performance and customer satisfaction.
JOB TITLE: Lead Drainage Engineer
SALARY:£45K pear year + oncall + Van
SHIFT PATTERN: Mon to Friday 7am to 4am
DETAILS:
* Leading and supporting our team of field engineers
* Manage and document issues including absence, lateness, complaints, and general enquiries.
* Providing expert technical advice on drainage and plumbing issues
* Managing escalations and complex jobs
* Monitoring performance and driving KPIs
* Supporting the planning team schedules and ensuring full coverage
* Conducting site visits, audits, and coaching engineers
* Improving processes to increase efficiency and first-time fix rates
* Working closely with internal teams to deliver excellent service
ESSENTIAL DRAINAGE EXPERIENCE:
* Minimum 1 year as a Lead Drainage Engineer
* 3 to 5 years as a drainage engineer before being a leader
* Local to the site
* confident in providing technical support
* Driving License max 6 points
* Will pass a D&A test
To be considered for this opportunity, all candidates must apply for this position and then we will review your application and contact you by phone and email