Key Accounts Administrator

Description:

ORONA's activities are focused on the design, manufacture, installation, maintenance, and modernization of lifts, escalators, moving ramps and walkways. Operating in 100 countries , we have 3000,000 lifts worldwide using our technology. With 2 manufacturing plants Orona is Number 1 in Europe in terms of complete lift production capacity.

We are looking for a Key Accounts Administrator to join Orona's Sheffield Head Office on a fixed term contract for one year. Working with several national customers you will ensure that all customer issues are dealt with in a timely manner, liaising with the regional Service and Account Managers to ensure that their local teams deliver an excellent service to all key account customers.

You will be responsible for:

* Day-to-day management of your own customers, ensuring a high level of customer service is delivered at all times

* Acting as first point of contact for customer enquiries and liaise with relevant teams/individuals within the company to facilitate timely responses and actions

* Maintaining data in the service management and client reporting management systems ensuring that they are kept up to date and accurate.

* Understanding contracts to ensure that contract specifications are adhered to.

* Priorities your time to manage customer expectations and support any customer specific requirements in administering operational paperwork and providing customer and internal reports as required.

* You may also be involved in providing estimates, issuing quotations and following up on orders for repairs work.

* Producing periodic KPI and performance reports, for both internal and external publication

You will be an organised and experienced administrator with a proven track record in offering excellent customer service via both the telephone and email. Working on your own initiative, with a high level of tenacity, you will have experience of working in a similar role in a fast paced, challenging role and will be proactive in your approach. The ideal candidate will have strong Microsoft Excel skills and a good grasp of Microsoft Office packages generally.

We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals. Benefits include:

* 25 days holiday + bank holidays

* Orona Rewards- including vouchers and discounts at over 800 stores

* 24 Hour GP Service

* Access to Eye Test vouchers

* Awards given for long term company service

* Competitive company sick pay scheme)

* Access to company recruitment referral scheme

* A minimum level of life assurance

Full details of all roles within Orona can be found in the “work with us” section of our website