Key Account Manager

Description:

Key Account Manager
Base salary: up to £40,000 + £7,600 bonus
HQ in Malmesbury - 1/2 days in office
Monday - Friday
Our partner
A growing national provider of security and site protection solutions is looking to recruit a Key Account Manager to support and develop relationships across an established customer base.
This role is ideal for someone with experience within the security industry or a related sector such as hire, facilities management, construction services or infrastructure support, who enjoys building relationships and being the main point of contact for customers.
The position is not heavily focused on cold business development. Instead, the successful candidate will work closely with existing clients, helping to maintain strong relationships, support ongoing projects and identify opportunities to grow accounts over time.
The Role
You will work alongside operational and commercial teams to ensure customers receive a high level of service across multiple sites and projects.
The role will involve regular communication with clients, meetings, supporting project coordination and helping develop long-term customer relationships.
Responsibilities
* Manage and support relationships with existing key customers
* Act as a main point of contact for client queries and ongoing requirements
* Build strong working relationships with operational and commercial stakeholders
* Identify opportunities to introduce additional services where appropriate
* Support project activations and ongoing account coordination
* Work closely with internal teams to ensure smooth service delivery
* Attend customer meetings and occasional site visits
* Maintain accurate account updates and customer communication
Candidate Requirements
* Previous experience within account management, client services, customer success or business development
* Background within security, FM, hire, construction services or a related industry
* Strong communication and relationship-building skills
* Organised and commercially aware
* Comfortable managing multiple customer relationships
* Positive and proactive approach
* Full UK driving licence
Why Apply?
* Join a growing and well-established business
* Strong mix of customer relationship management and commercial exposure
* Supportive leadership team and collaborative culture
* Opportunity to develop within a growing sector
* Varied role with a mix of office, client-facing and operational interaction
This position would suit someone who already has industry experience and is looking for a role focused around relationship management and supporting key customer accounts within a fast-paced service-led environment