Details:
- Salary: £30,000 - 45,000 - Annum
- Location: Uckfield East Sussex
- Date: 1 month ago
Description:
Key Account Manager
Company Overview
Our client is a global leader in the Security industry, offering innovative products and services to protect and control the flow of people and to safely secure valuables. They offer innovative solutions to customers in over 100 markets / industry sectors and operate worldwide through their 3500 employees, 25 country locations and 10 production facilities with one common aim: to create a safer world. This opportunity is working for the Access Control Business Unit where a broad range of products and services are designed in order to help in shaping the future of people flow management.
Role Overview
Our client is looking for a Key Account Manager to join their UK team. This role is responsible for managing a portfolio of existing clients whilst supporting the company's efforts in promoting processes, driving retention rates and increasing revenue. The ideal candidate will possess strong communication, relationship-building and problem-solving skills and will be a key member of the Sales team.
Key Responsibilities
Active winning of new customers, both direct and indirect
Maintaining existing customers by meeting their needs and building a trusting relationship
Strategic development and expansion of business relationships
Customer analysis with the aim of exploring the sales potential of the sales area
Data collection and maintenance on the CRM system
Identification and development of customised solutions
Presenting convincing solutions at the decision-making level of potential customers
Creation and calculation of offers and follow-up of offers
Initiation, contract negotiation and conclusion of contracts
Customer support during project execution, close cooperation with Project Managers
Skills and Experience Required
Demonstrable experience of B2B account management
Strong track record of identifying customer needs and successfully implementing long-term solutions
Strong track record in customer satisfaction
Communication skills: ability to communicate passionately, collaborate and rally others around you
Experience in consultative selling, project sales, and solution sales based on customer needs
Experience in managing product, solution, and service projects
Negotiation skills and conflict resolution abilities
Customer / delivery-oriented
University degree
2-3 years' experience in a similar position
Experience in the Security / Electronics / Access Control sector or similar industries
Qualities Required
Proven track record of exceeding targets
Commercial mindset
Used to working across multiple geographies
Experience of driving innovative ways of engaging with clients more proactively