Key Account Manager

Description:

Key Account Manager
£55,000 - £60,000

This position is assigned to an account or a group of accounts and is responsible for the daily support, leadership of the account needs and the interaction between Sales and the internal teams. The development of quote proposals, offering of technical advice, evaluating account profitability and overall health, proactive communication, and management of all manners of commercial and technical issues, and advocating for the account within the business are routine for these assigned accounts.

Responsibilities
Functional Contribution (Contribution Matrix):

Uses judgment to organize my own work and knowing when to refer issues to others.
Leverages knowledge of business and tools and recommends/ implements solutions within designated area of responsibility.
Demonstrates knowledge and expertise in product and applications.
Uses resources to learn the business.
Identifies ways to reduce waste and improve business processes.
Understands how actions impact expenses.
Transfers knowledge from one situation to the next
Demonstrates approachability and openness.
Establishes credibility.
Demonstrates excellent interpersonal listening and communication capabilities.
Conforms to behaviors consistent with organizational culture.
Uses the Company Business System to achieve results.
Skills, Abilities and Mastery (Responsibility Matrix):
Services:

Takes proactive role in providing the daily support and management of the account needs and ensures the account requirements are addressed within the business.
Understands selected build plans to best provide forecasting data for incoming sales during sales.
operating financial planning (SOFP) processes.
Maintains and grows selected accounts, manages commercial topics including terms, pricing guidelines, and stocking agreements.
Participates in periodic customer business reviews.
Monitors, evaluates, and responds to customer complaints, application problems, returns and technical support.
Reviews customer specs for compliance, accuracy, feasibility and provides quotations per customer request.
Provides customer scorecard management and reporting to the organization.
Determines, Manages, translates, and communicates customer special requirements.
Executes strategy with stakeholders to maximize customer growth and profitability for assigned customers.
Recommends additional products and services that benefit the account profitability and success.
Planning:

Supports strategic business units plan linkage to assigned accounts.
Strategic Account Plan participation.
Business Partner:

Collaborates with Sales, Business Segment and/or Business Unit leaders and Product Managers to manage customer engagement for assigned customers.Requirements

Intermediate negotiation skills.
Forecasting and market cycle awareness.
Industry applications and processes.
Project Management.
Strategic Account Plans - Plan of Care and Plan of Growth.
Quote generation and pricing execution.
Customer research and profiling.
CRM and ERP.
In-depth account knowledge (i.e. infrastructure, etc.).
Full UK driving license.
A home environment that allows effective working from home.
The role will require travel within the UK with possible overseas travel to meet with European Colleagues for Community/Sales meetings/Trade shows/conferences