Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Maldon Essex
- Date: 1 day ago
Description:
Our client, a freight forwarder is looking for a Key Accounts Coordinator to join their office in Maldon.
Job Description
* Act as the main point of contact for assigned customer accounts.
* Manage customer booking and enquiries, including, tracking, issue resolution, and status updates.
* Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
* Monitor and maintain service level agreements and client KPIs.
* Proactively communicate with clients and agents regarding shipment status, service changes, or delays.
* Handle customer and agent enquiries, complaints, and escalations professionally and promptly.
* Develop and maintain strong, long-term relationships with both internal and external stakeholders.
* Identify opportunities to improve service quality as well as establish potential for growth.
* Support the onboarding of new clients and ensure a smooth transition.
* Support with customer and agents via team’s meetings, and regular communication over the telephone.
Ideal Candidate will have the following:
* Strong commercial background
* Enthusiasm
* Proactive
* Efficient