Details:
- Salary: £28,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 3 days ago
Description:
IT Support Team Lead
*** This is an office-based role 4 mins from Cannon Street Station- you must be able to commute and work in the City of London 5 days a week***
Our client is a high-growth FCA-regulated company launching a digital capital markets ecosystem targeted at professional and institutional clients, providing them with a credible, global, gateway into the crypto and blockchain-based tokenised world. The business is a thriving institutional asset exchange and is expanding rapidly so candidates must be happy working in a high-paced and challenging environment.
The company itself is one of the UK's most promising technology companies with a strong valuation and is at the heart of a digital transformation in Financial Services.
The role..
Our client has an exciting opportunity for a Junior Support analyst for its business-critical IT infrastructure .You will be working alongside a growing team of 80 staff, globally dispersed but predominantly in London and the Philippines. This role is varied. We are seeking someone with a general all-round skill set that is used to
simply getting stuck in. It is vital you possess good communication skills and are comfortabledealing with all levels of the business. You will be supporting both internal staff and externalparties/clients.
The key trait we seek is someone, never satisfied, can identify a problem or process to improve and wants to own and solve that problem to completion. The applicant will have
some technical support experience and enjoy being hands-on. Self-motivation and a keen desire to learn new skills are a must. The infrastructure team operates as one across the
globe. Applicants should be comfortable supporting and working with all clients across any location and at any level.
You will provide critical operational advice and hands-on support to issues, overseeing the day-to-day running of the IT support function and ensuring adherence to ITIL processes at all times. When support queues are quiet there will be the traditional level 2/3 project work.
The ideal candidate would have experience working in a fast-paced start-up environment (fintech, capital markets or real-time applications vendor would be a plus), working with a small team but understanding how to scale and provide advice on building out the IT infrastructure to best support the business.
Skills
Excellent problem-solving and communication skills
Hands-on experience with Microsoft Windows Desktop OS
Work experience in Tech Support
Experience troubleshooting desktop applications
Familiarity with remote desktop applications and help desk software
Desirable Skills and knowledge:
Hands-on experience with Microsoft Windows Server OS
Hands-on experience with Linux & Mac OS environments
Experience or knowledge of AWS
General system administration skills – AV, monitoring tools, PBXs, firewalls, networking.
Networking knowledge
Any certification in Microsoft, Linux, AWS, Cisco or similar is a plus
Experience or interest in finance/capital markets/crypto
Experience in working in a regulated financial firm
Experienced in working with global teams
Competitive salary
Discretionary bonus
Company pension scheme
Comprehensive private healthcare scheme
The chance to be part of an entrepreneurial, exciting, fast-growing, and future thinking
company
Opportunities to attend events and represent Archax and its vision
Encouragement and support in your personal career development and industry knowledge
25 days holiday, increasing by one day each year (up to 30 days)
Hands-on experience with Microsoft Windows Server OS
Hands-on experience with Linux & Mac OS environments
Experience or knowledge of AWS
General system administration skills – AV, monitoring tools, PBXs, firewalls, networking.
Networking knowledge
Any certification in Microsoft, Linux, AWS, Cisco or similar is a plus
Experience or interest in finance/capital markets/crypto
Experience in working in a regulated financial firm
Experienced in working with global teams
Benefits:
Competitive salary
Discretionary bonus
Company pension scheme
Comprehensive private healthcare scheme
The chance to be part of an entrepreneurial, exciting, fast-growing, and future thinking
company
Opportunities to attend events and represent Archax and its vision
Encouragement and support in your personal career development and industry knowledge
25 days holiday, increasing by one day each year (up to 30 days)