Junior IT Support Technician

Description:

A client of ours in the Basildon (Laindon) area are recruiting a Junior IT Support Technician to join their team. This is a full-time permanent position working a 37.5 hour week Monday - Friday and paying a negotiable salary depending on experience.

Reporting to the IT Manager, your key duties include but are not limited to:

Provide 1st line support for users to ensure they can continue with their daily tasks.
Respond to support requests.
Assist users with application operations.
Resolve 1st line support issues.
Connect with 3rd party service providers.
Assist with 2nd line support issues.
Follow IT processes to help maintain a high quality of service.
Ensure routine assignments are completed.
Maintain support events and feedback records.
Review process performance.
Assist with the implementation and development of IT resources.
Assist with the physical side of operations.
Communicate any ideas or concerns.
Assist with strategic decision making.

Skills and Experience required to be considered for this Junior IT Support Technician position:

Administrative knowledge of Microsoft windows 10 client OS.
Previous 1st line support experience.
Experience of Microsoft office applications.
An IT qualification.
Excellent communication skills.
Accepts personal accountability.If you feel like you meet the above criteria & would like to be considered for this Junior IT Support Technician position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat