Junior Helpdesk Engineer

Description:

Commercial Services Group is recruiting for a Junior Helpdesk Engineer on behalf of Cantium Business Solutions, which is part of Commercial Services Group.

Salary: from £22,500pa pro rata (15 hours per week, Thursday and Friday only)
Brand: Cantium Business Solutions
Location: Kings Hill, Kent (Hybrid)

The Role
Do you have experience working in a customer service environment but also have a strong passion for all things technology and are looking to make the career change into the IT space? If so, this role might be well suited to you.

The ideal candidate will be working on a ITIL focused, commercial service desk, that focuses on resolving our key customers queries at the first point of contact where possible.

You will gain the ability to log IT tickets to appropriate teams, which will aid resolution for our customers. You will endeavor to keep your customers informed throughout the progression of their tickets to enable service restoration.

This role is part of our hybrid working model where you will be working from our Kings Hill office 3 days per week and 2 at home!

What Cantium can offer you:

Minimum of 33 days holiday (inc. bank holidays)

Generous contributory pension scheme

People focused culture with great communication and development opportunities.

A wide range of workplace wellbeing services

Electric Car Scheme

Employee shopping discount scheme.
Key Duties

Responds to common requests for support by providing information to enable resolution and promptly allocates unresolved calls by following agreed procedures.

Showcase your ability to provide support over the phone or visiting our key customer sites resolving Incidents and Requests as appropriate in accordance with Cantium KPI’s and service level targets.

Keep up with trends in the constantly evolving information technology industry to advance your current skillset and document fixes to share with your colleagues.

Provides routine advice to users on systems, products and services which are available to them and to enable problem resolution including promptly allocating unresolved calls as appropriate.

Using your excellent customer service skills to act as an effective interface between Cantium and our key customers and keeping them updated with progress of their issue.

You will use your troubleshooting skills to identity and resolve basic to complex issues for customers logging in and using Microsoft Office apps.
What we need from you

To have relevant qualifications in IT or strong experience in a customer service environment

Ability to find out the reason of the problem by breaking it down and working through this to identify a resolution.

Be self motivated, positive and able to work independently when required.

Aware of customer service techniques for ensuring that full account is taken of customers' real and stated needs in the delivery of IT services

Awareness of how IT systems are used in a business environment

Demonstrates attention to detail and applies quality standards to all tasks undertaken

Aware of the IT infrastructure and how our customers use these systems on a daily basis (hardware, software, Office365 and operating systems

About Cantium Business Solutions

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance.

About Commercial Services Group

Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally.

CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 25 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more