Details:
- Salary: £28,000 - 32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Northampton West Northamptonshire
- Date: 1 day ago
Description:
Are you a confident communicator with solid commercial office experience who enjoys helping customers make informed financial decisions? Do you thrive in a professional environment where accuracy, organisation and relationship‑building matter? Are you looking to progress your career in financial services — ideally with CeMAP or working towards it?
If you’re ready for a step up into a more advisory‑focused role, this position offers full training, structured development and a clear pathway into becoming a fully qualified Finance Advisor.
The Role
You’ll join a growing financial services team, supporting customers with financial insurance and protection products. This role suits someone who already has commercial office experience — such as customer service, sales support, financial administration or compliance‑based work — and now wants to move into a more advisory, client‑focused position.
You’ll handle customer enquiries, prepare cases, explain products clearly, and support senior advisors while developing your own advisory capability.
Key Responsibilities
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Speak with customers to understand their needs and recommend suitable financial insurance products
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Provide clear, accurate and compliant information to help clients make confident decisions
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Support senior advisors with case preparation, documentation and follow‑up
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Maintain accurate records and ensure all advice meets regulatory standards
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Build strong customer relationships through trust, clarity and excellent service
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Work towards achieving relevant financial qualifications (CeMAP supported)
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Upsell and cross‑sell additional products where appropriate
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Handle inbound enquiries and proactively follow up leads
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Support the wider team with administrative and customer‑service tasks
Products You’ll Work With
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Life insurance
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Income protection
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Critical illness cover
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Mortgage protection
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Home and family protection products
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Additional financial insurance solutions
Ideal Candidate Profile
You’ll be a confident communicator with proven commercial office experience — ideally in customer service, sales support, financial administration, insurance, or any role requiring accuracy, professionalism and client interaction.
You don’t need to be fully qualified yet; what matters is your ability to work professionally, manage tasks effectively, and communicate clearly with customers