Jaguar Land Rover Receptionist / Host

Description:

We are looking for a friendly, enthusiastic and professional Receptionist / Customer Host to join a prestigious and welcoming front-of-house team.

As the first point of contact for customers and visitors, you will play a key role in creating a warm, professional and positive experience from the moment they arrive or make contact by telephone.
You will be responsible for welcoming customers, understanding their requirements and directing them to the appropriate department or member of the team. You will also manage incoming telephone calls, ensuring they are answered promptly and transferred efficiently.
The role is customer-focused and requires someone who takes pride in delivering a high level of service and creating a personal, welcoming experience for every customer.
Key Responsibilities
Greet and welcome all customers and visitors in a friendly and professional manner.
Act as the first point of contact for customers visiting the premises.
Identify customer requirements and direct them to the appropriate department or team member.
Answer and manage incoming telephone calls promptly and professionally.
Transfer calls accurately and efficiently to the relevant department.
Offer refreshments and ensure customers are comfortable while they wait.
Proactively manage the customer experience and identify opportunities to exceed expectations.
Build positive relationships with customers and colleagues.
Communicate effectively with management and other departments.
Maintain a professional and welcoming reception area.
Collect and maintain relevant customer information where required.
Anticipate customer needs and use initiative to resolve queries or improve their experience.
Support the wider team with general administrative and reception duties.Weekend availability and regular weekend working is an essential requirement of this position.
Applicants must be comfortable working weekends as part of their normal working pattern with 2 days off in the week