IT Technician

Description:

Your new company
Thisbusiness has an excellent reputation for providing a high level of IT supportto schools based across the North West and with over 50 schools inGreater Manchester, they have approached Hays seeking an IT Engineer to jointhe business on a permanent basis. Reporting into the Service DeliveryDirector, the successful IT Engineer will join a team of over 20 Engineers based in theNorth West and become an integral part of the team, providing a high levelof IT support to primary schools. The company prides itself on the level ofservice they provide to their customers, building strong relationships across theNorth West, whilst also continually developing their staff and, therefore this is an exciting opportunity for an IT engineer looking to develop their career.
Your new role
The IT Engineer will be responsible for providing a high level of technical support to schools based in Greater Manchester, working closely with senior leadership and ensuring that customers are fully supported in receiving an excellent service. On a daily basis, you will work as part of a team of IT Engineers across the region, where you will provide support for hardware, software, networking, servers and bespoke educational technologies and systems, receiving specific training around these from colleagues. Duties will include providing technical support, management of an online helpdesk, management of backup solutions, supporting with firewall solutions and supporting ongoing IT projects delivered by the business. In addition, you will work heavily on Apple devices and mobile devices, responding to any ticket requests from schools and resolving these issues efficiently. Finally, you will be integral in working closely with customers advising around the best equipment to purchase and utilise.
What you'll need to succeed
In order to be successful in securing this position, you must possess significant experience providing IT support in a hands-on environment, supporting with both hardware and software, with experience working in the education sector being beneficial. In addition, you must possess a valid UK driving licence, as this role will require travel to other sites in the Greater Manchester area. From a technical perspective, you will ideally have experience working on Freshdesk, working with Apple devices and also experience with mobile device management.
What you'll get in return
In return, you will be paid a competitive salary of between £28,000 and £32,000, receiving an attractive working pattern and benefits package. This benefits package will include 25 days holiday plus bank, ability to salary sacrifice additional health and wellbeing benefits, as well as the option to work term time only. You will also be joining an experienced team, where you will receive significant training and support, therefore giving you the opportunity to further progress your career.
What you need to do now

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