IT Technical Support Analyst

Description:

Air Personnel are delighted to be supporting their aviation client for the role of IT Technical Support Analyst
Description/Overall purpose of the Job
As IT Technical Support Analyst will be required to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
You will be expected to act as first line support for all helpdesk requests and incidents.
Main responsibilities
Face to face, telephone and email support
Purchase, Configure, install and maintain desktop and laptop PCs
Support of Telephone Systems
Configuration of telephone handsets
Support of audio visual equipment, projectors and Video Conference facilities
Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool
Audit of computers to ensure all software is authorised and licensed
Maintain an inventory/database of IT hardware and software
Liaise with third party IT support Companies and vendors
Support Other AHUK Offices as required
Any other IM or IM Admin related tasks.
Working to defined standards and procedures
Knowledge and Skills
Essential
Strong expertise in supporting Windows based PC’s and servers
Previous experience working in a first line support role.
Windows Desktop (Enterprise)
MS Office & MS Products
Google G-Suite
Desirable
Windows Server
MS Exchange
Firewalls (Checkpoint, PALO ALTO)
Active Directory
Networking
Telephony
IT Security
Virtualisation (Vmware)
MDM Platforms
Mobile Phone Support (IOS & Android)
Education, Qualifications or Training
Essential
A Qualification in IT (A+ or MCSE)
Proven experience in a Technical support environment 1st and 2nd line only
Able to obtain SC Clearance
Desirable
Computer science related degree
Working knowledge of other IT operating systems
Experience working in a secure environment
About you
Able to work using own initiative
Able to see issues and apply a troubleshooting approach to problem management and resolution
Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels.
Additional requirements
Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.
Applicants must meet any/all requirements of Export Compliance Regulations.
This is an excellent opportunity to join a fantastic client. Please call Michelle or email your CV