Details:
- Salary: £21,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: BN3 Brighton Brighton and Hove
- Date: 1 week ago
Description:
We’re recruiting for IT Support Technician Apprentices to earn up to 21,000 per annum.
The role of the IT Support Technician Apprentice will be:
* Working as part of an existing experienced team to support a variety of technologies and systems
* To learn with the Firm’s assigned experienced IT team
* Participate in classes and any workshops that may take place
* Gain knowledge, skills and experience throughout the apprenticeship
* To learn about the industry and specific best practice in field
* Learn service desk process & best practice to deliver a consistently high level & accountable client experience
IT Support Technician Apprentice Benefits:
* 25 days holiday plus BH
* 5 in IT Team including a former apprentice
* Dog friendly office
* Office based
* FT Contract
* Be anonymous on advert
* Social events calendar
* Healthcare plan
* Pension
* Life insurance
Key duties and responsibilities
* To undertake reactive support, assigned project work and scheduled maintenance
* Provide telephone and remote first line support
* Setup, update and fault diagnosis of customer IT systems
* General network support and troubleshooting
* Answering customer queries directly on the phone where necessary
* Maintaining client databases with up-to date solutions
* Installation of computers and peripheral devices
* Explaining technical issues in a clear way to non-technical clients
* Provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress
* To undertake administrative tasks as assigned
* To provide a consistent high standard of work
* To work unsupervised as and when required
* To undertake any other duties which from time to time may be allocated
IT Support Technician Apprentice Pay:
£21,000 per annum