It Support Technician

Description:

IT Support Technician

Tenure: 9 months

Salary: £28,838

Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.

DHCW offers opportunities for career growth and professional development. We will work with you and help you develop your career. We offer opportunities to pursue further academic qualifications, up to PhD level.

Our benefits include:

* Automatic membership of the NHS pension scheme (at 23.7% employer contribution)

* 28 days paid leave plus bank holidays.

* Blue Light Card membership – access to NHS discounts including high street, gyms, restaurants, insurance, cars, holidays etc.

* Flexible working, including options to work from home.

* Employee Assistance Programme – confidential information and counselling support service available 24/7.

* Cycle 2 Work scheme.

* Car lease and home electronics salary sacrifice scheme.

What will you be doing?

You will be assisting in the development, maintenance and support the relevant systems for which your team is responsible in accordance with specifications / operational requirements of NHS Wales.

Your responsibilities will include:

Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders as directed by line manager.

Assist team members to devise solutions for complex issues. Supported Services include (but not limited to):

* Microsoft Windows 11 & 10 (Operating System)

* Microsoft 365 (Click To Run, Office, Vision, Project)

* GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne)

* GP Managed Print Service (Hewlett Packard)

* Authentication Services (Active Directory, Azure)

* Deployment Services (SCCM, InTune, WSUS)

Provide analysis and advice on the interpretation of data produced by those systems and products.

Participate in discussions on IT related matters, supporting decision making on conflicting requirements and priorities of customers using persuading and empathising skills. Our stakeholders include:

* Cegedim

* Community Health Councils (CHCs)

* Dell UK

* EMIS

* GP Practices

* Heath Education and Improvement Wales (HEIW)

* Hewlett Packard

* Hospices

* National Imaging Academy Wales

* NHS Wales Health Collaborative

* NHS Wales Shared Services Partnership (NWSSP)

* Prisons

* Public Health Wales (PHW)