IT Support Technician

Description:

IT Support Technician
Edinburgh | Permanent | £26,500 - £29,500
 
We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh.
 
This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed IT apprenticeship, looking to develop their technical skills within a fast-paced, supportive environment. You'll gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development.
 
Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues.
 
Key Responsibilities
Provide first and second-line technical support to end users
Respond to support requests via phone, email and live chat
Log, update and manage tickets accurately through to resolution
Troubleshoot hardware, software and connectivity issues
Support Microsoft 365 services and cloud-based technologies
Assist users with desktop, laptop, server and network-related issues
Escalate complex incidents where required, ensuring clear handover information is provided
Deliver excellent customer service across a varied client base
Maintain technical documentation and knowledge base articles
Work collaboratively with colleagues to ensure service levels are achieved Skills & Experience Required
Previous experience within an IT support role, ideally 12 months or more
Strong interest in technology and troubleshooting
Experience supporting Microsoft-based environments
Knowledge of Microsoft 365 administration and support
Understanding of Windows desktop operating systems
Basic networking knowledge including TCP/IP, DNS and DHCP
Excellent communication and customer service skills
Strong organisation and attention to detail
Ability to prioritise workloads and manage multiple tasks effectively Experience working within a Managed Service Provider (MSP) environment would be highly advantageous but is not essential.
 
What's on Offer
Salary of £26,500 - £29,500 dependent on experience and technical ability
Clear progression opportunities and technical specialisation pathways
Regular mentoring and career development reviews
12 dedicated training days per year
6 charity days per year
Contribution towards gym membership
Private healthcare after six months' service
Ongoing training and professional development support
Exposure to a broad range of technologies and client environments
Supportive and collaborative team culture Location: Edinburgh City Centre
 
Hours: Monday to Friday, 9:00am - 5:00pm
 
This is an office-based position and would suit an ambitious IT professional looking to build their career within a growing MSP that places a strong emphasis on training, development and long-term progression