It Support Technician

Description:

Would you like to join a Team of Extraordinary people that give their best?

We are the market leader in Property Damage Restoration. For over 60 years we have delivered best-in-class service, while our constant investment in our people, technology and equipment ensures that we continue to be the UK’s premier restoration company to work for.

We help people who have suffered losses caused by events such as fire, flood, accidental damage and storm. Our core values of Integrity, Excellence and Empathy serve as a guide to our people in their everyday interactions with others.

Key Activities & Accountabilities

* Receive and log calls on behalf of customers using IT Service Management tools ensuring accurate data entry

* Develop excellent external & internal customer relationships

* To complete the initial diagnosis of all incidents and either resolve to the customers satisfaction or escalate to appropriate IT team member.

* Provide remote assistance using remote support tools e.g. phone. Instant messaging etc

* To create and maintain device installation packages, install or reinstall software and to image or reimage computers and handheld devices locally or using remote deployment tools

* Complete routine systems administration tasks including resetting passwords using agreed procedures to maintain system security

* Proactively keep customers informed throughout all stages of all processes by phone, email and instant messenger

* Receive alerts and monitor the availability, security and performance of IT systems using available tools

* Monitors and assist in the distribution of patches and software updates to make sure that all platforms are up to date

* Keep up to date with changes and developments within the industry reviewing and updating help documentation to assist with the resolution of incidents and the fulfilment of requests

* Maintain accurate records relating to assets, licences and other aspects of IT service management and delivery

* Actively share knowledge with IT team and participate in all activities to benefit the IT team and the wider business

* Responsible for both hardware and software

* Ensure compliance with the company policies & procedures.

Benefits as an IT Support Technician

* Competitive salary

* 25 days holiday

* Annual bonus scheme

* Employer pension contribution

* Annual Christmas party

* Seasonal flu jabs

* Employee Assistance Programme

* Wide range of development and training

* Dress down Friday

* Team building events…

Do you feel you meet the criteria for the position of IT Support Technician? If so, we encourage you to apply today