Details:
- Salary: £115 - Day
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Day
- Location: Bracknell Berkshire
- Date: 1 week ago
Description:
A hybrid opportunity has arisen for an IT Support Specialist to join a well-known automotive company based in Bracknell on a 6 month fixed term contract with possibility of going permanent.
This is a great opportunity to join a well-established and very supportive company.
This role features hybrid working and flexible hours.
Responsibilities:
Manage Production Support incidents raised by the business through to resolution/closure.
Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
Logging incidents or ad-hoc data requests.
Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Set up new users/dealer accounts and profiles and deal with password issues.
Prioritise and manage many open incidents and Business As Usual (BAU) Tasks
Provide support, including procedural documentation and relevant reports
Complete regular BAU Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively
Field incoming incidents or tasks for assistance in a courteous manner and perform initial analysis and support
Development and documenting of process flows within the business in order to identify efficiencies and suggest improvementsRequirements:
Strong experience Excel
Experience within the financial services or automotive sectors is desirable
Exposure to a Banking system is highly desirableBy applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data