Details:
- Salary: £30,000 - 32,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Lytham St. Annes Lancashire
- Date: 3 days ago
Description:
IT Support Engineer - Deskside & Remote Support
Lytham ON SITE
£30,000 - £32,000 per year
Full Time | On Site
We are looking for an experienced IT Support Engineer to join our team supporting customers across hardware and software environments. This role involves delivering both remote and deskside support while ensuring service delivery is achieved within agreed Service Level Agreements (SLAs).
This is a customer-facing position suited to someone who enjoys troubleshooting, solving technical issues, and providing excellent service in a varied and fast-paced environment.
Key Responsibilities:
Provide hardware and software support remotely and onsite
Replace desktops, laptops and monitors with minimal disruption to users
Carry out break/fix activities across desktop equipment
Perform IMAC (Install, Move, Add, Change) activities
Diagnose and resolve technical issues using available tools and technical knowledge
Complete allocated support calls and maintain communication with scheduling teams
Deliver timely, high-quality resolutions and escalate where required
Support smart hands activities including basic server support where needed
Follow company procedures and maintain accurate administration records
Adhere to security, compliance, and health & safety policies
Support additional operational tasks as required
Skills & Experience:
Minimum 2 years' IT engineering experience
Strong troubleshooting and analytical skills
Experience supporting Windows Operating Systems
Hardware repair experience across desktops and laptops
Understanding of networking and network fault diagnosis
Experience with Microsoft Office Suite (Visio/Project desirable)
Experience with VPN and remote support tools
Network printer installation and configuration experience
Exposure to Active Directory (desirable)
Familiarity with iPads and Windows tablets
Basic server knowledge advantageous
What We're Looking For:
Excellent customer service and communication skills
Team player with a flexible approach
Strong attention to detail
Ability to work under pressure and manage priorities
Good decision-making and problem-solving ability
Professional and dependable approachIf you're a hands-on IT professional looking to join a supportive environment where no two days are the same, apply today.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy