IT Support Engineer

Description:

IT Support Engineer (1st/2nd Line)

Our Client is seeking a skilled and enthusiastic IT Support Engineer (1st/2nd Line) to join our IT support team. The IT Support Engineer will be responsible for providing first and second line technical support to end-users, resolving hardware and software issues, and ensuring the smooth operation of our IT systems.

Responsibilities:

Provide first and second line technical support to end-users via phone, email, and in-person.
Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
Install, configure, and maintain operating systems, applications, and software updates.
Assist with network and connectivity issues, ensuring stable and reliable access for users.
Manage user accounts and permissions, maintaining security protocols and data integrity.
Document support requests, solutions, and processes in the ticketing system.
Escalate complex issues to higher-level support or specialised teams as necessary.
Assist in IT projects, including hardware upgrades, migrations, and deployments.
Provide user training and support for IT systems and applications.
Stay updated on emerging technologies and industry best practices to provide high-quality support.Requirements:

Proven experience in a 1st/2nd line IT support role.
Strong knowledge of Windows and macOS operating systems.
Experience with troubleshooting hardware and software issues.
Familiarity with network technologies and protocols (e.g., TCP/IP, DNS, DHCP).
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Customer-focused attitude with a commitment to providing high-quality support.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.If you are interested in this role and would like to understand more then please click apply