IT Support Engineer

Description:

IT Support Engineer

Whitehaven
£25,000 - £27,000 per annum
37.5 hours per week

We're looking for a friendly and technically minded Service Bar Technician/IT Support Engineer to join an onsite IT support team in Whitehaven.

This is a great opportunity for someone with experience in IT Support, Desktop Support, Service Desk or a customer-facing technical role who enjoys working directly with users and resolving issues face-to-face.

The Role

You'll provide hands-on, walk-up IT support to end users, helping diagnose and resolve a variety of day-to-day technical issues across laptops, mobile devices, Windows and Microsoft applications. You'll also log and manage incidents through ServiceNow, escalate more complex issues to relevant support teams and help keep IT asset information up to date.

What We're Looking For

Previous experience within IT Support or a customer-facing technical environment
Good knowledge of Windows and Microsoft Office applications
Basic knowledge of IT hardware, including laptops, memory, hard drives and smartphones
Understanding of networking fundamentals
Strong troubleshooting and problem-solving skills
Confident communication and customer service skills
Experience with ServiceNow would be beneficial
Active Directory administration experience would be advantageous
A positive attitude and willingness to learn

Benefits

£25,000 - £27,000 salary
23 days annual leave + bank holidays, increasing with length of service up to 28 days
Life assurance - 3x salary
Group Income Protection
Company pension
Option to buy or sell up to 5 days' holiday
Birthday reward day following probation
Employee Assistance Programme
Contribution towards eyesight tests and DSE glasses
Contribution towards flu vaccinationsIf you're looking for a hands-on IT support role where you can build your technical skills while working directly with users, apply today to find out more!

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy