IT Support Coordinator

Description:

You will be reporting to the Head of Technology, who is key member of the Operations Team. Technology with my client plays a key role in delivering exceptional IT services while helping to identify, evaluate, and implement emerging technologies, including AI solutions. The legal sector is a competitive market, that is being disrupted by technological advances, including AI.
We are looking for an IT Support Coordinator who is passionate about technology and who is looking for a varied role where no two days are the same. The successful candidate will have the opportunity to gain valuable experience across a broad range of technology disciplines, supporting users, systems, projects, vendors, and technology innovation within a modern law firm.
Key responsibilities for this role include, but is not limited to:
• Providing day-to-day IT support to colleagues across the firm.
• Setting up and supporting laptops, mobile devices, user accounts, and technology services.
• Managing IT assets, software licenses, and technology inventories.
• Liaising with our Managed Service Provider (MSP) and other third-party technology suppliers.
• Assisting with technology procurement and vendor management.
• Supporting case management systems, document management systems, and Microsoft 365 services
• Helping to create and improve IT workflows, processes, and documentation.
• Researching emerging technologies and carrying out market analysis on new platforms and solutions, including AI technologies.
• Supporting the evaluation, testing, and implementation of new technology solutions. • Assisting with technology projects, system upgrades, and business improvement initiatives.
• Supporting client security questionnaires, RFIs, audits, and compliance activities.
• Contributing to cybersecurity awareness and technology best practices across the firm.
Skills and Experience
• Excellent organisational, prioritisation and communication skills.
• High level of attention to detail and a willingness to learn.
• Ability to multi-task and manage sensitive documents
• A proactive, professional approach and ability to work to own initiatives to better support the Head of Technology and the firm.
• The ability to build strong relationships with colleagues, suppliers, and external partners.
• At least two years’ experience in an IT support/administrative or technology-focused role.
• A genuine interest in technology, AI, and process improvement.
Benefits include:
* 28 days holiday
* Birthday day off
* Pension
* 26 weeks paid maternity leave
* 6 weeks paid paternity leave
* Eye tests
* Private medical insurance
* Any many many more