It Support Analyst

Description:

IT Support Analyst

IntaPeople are working with a well-established business who are at the forefront of saving lives. This company are always looking to develop a cutting-edge product that helps save lives are looking to expand their growing team in their Welsh offices with an IT Support Analyst.

You’ll be joining a great company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with exposure to the latest technologies!

About this role…

* Providing excellent first line IT support across the company on their systems.

* Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response.

* Accurately identifying ticket priorities.

* Prioritising and resolve any problems and escalating any unresolved problems when needed.

* Providing a high standard of communication.

* Able to collaborate in a team successfully.

* Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when.

* Able to perform hands on fixes at the desktop level, such as installing and upgrading software, installing hardware and configuring systems.

About you…

* Proven experience working/supporting IT systems 1-2 years.

* Strong communication skills both verbally and written.

* Experience with Linux IGEL.

* Experience with desktop server operating systems.

* Strong experience troubleshooting.

* Microsoft office 365 fundamentals.

* Strong understanding of Active Directory.

Overview…

* Between £26,000-£29,000 depending on experience.

* Annual bonus.

* Private medical insurance

* 25 days annual leave + bank holidays.

If you are an experienced 1st line support engineer with some 2nd line experience who’d love to step into a new role with more responsibility this could be the perfect one for you!

Reach out to Caitlin at IntaPeople for further information