Details:
- Salary: £350 - Day
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Day
- Location: Central London
- Date: 3 days ago
Description:
IT Support Analyst - 1st Line / 2nd Line IT Support. £350 Day Rate (Outside IR35). 3 Months.
Location - Central London (Near Liverpool St Train Station) - Onsite 5 Days a Week - 7.30am to 4.30pm. T6/MN/18691.
*Start Date - Ideally looking for someone to start on the 1st July*
The IT Support Analyst will provide localised onsite IT Support covering 1st Line Support, may cover limited 2nd Line Support - they have 2nd Line & 3rd Line IT Support teams.
Role will support the IT set up for a New Office & supporting the Users onsite.
Skills Experience Required:
IT Customer Support - Face-to-Face, Telephone, Email & via Chat.
Desktop Support tasks including - Software Deployment, Rebuilds, Printer Setup.
Windows Operating System.
Office 365.
Active Directory.
Microsoft Tool Suite.
Email, Collaboration Tools, Network, Business Applications - 1st Line Support.
Escalating Issues, Incidents & Service Requests promptly to 2nd & 3rd Line Support teams.
Working in Virtual Team environment - happy to be managed remotely.
ITIL experience is desirable.
Stakeholder Engagement - ability to communicate with all levels.
Analytical & Problem-Solving skills.
Collaborative approach to teamwork.
Excellent communication & interpersonal skills.
Keywords: IT Support Analyst, Technical Support Analyst, IT Support, 1st Line Support, 2nd Line Support, Office 365, Microsoft, Active Directory, Group Policy, Desktop Hardware, Peripherals, PCs, Laptops, Monitors, Network Printing, Intune, MDM, Cloud, Azure, IT Support Analyst, Technical Support Analyst, IT Support, 2nd Line IT Support, 1st Line Support, Central London, T6/MN/18691