Details:
- Salary: £20,000 - 25,000 - Annum
- Location: Essex
- Date: 1 month ago
Description:
Job Title: IT Support Specialist
Purpose of the Role: As an IT Support Specialist, you'll be at the forefront of ensuring the smooth functioning of our IT systems and infrastructure. Your primary responsibility will be to provide hands-on support to our UK team, managing desk setups, machine replacements, and assisting with office transitions. Promptly addressing IT support tickets and offering remote assistance to satellite offices and home-based workers will also be crucial. This role will be based in Essex, with occasional travel to remote sites as required.
Key Responsibilities:
Collaborate closely with the UK team to deliver 1st and 2nd line IT support.
Coordinate desk setups, machine replacements, and office relocations.
Efficiently manage IT support tickets, prioritizing and resolving issues in a timely manner.
Extend remote support to satellite offices and home-based employees.
Provide on-site IT assistance in Essex.
Produce comprehensive reports for both the IT team and internal stakeholders.
Actively contribute to assigned IT projects.
Capability Profile: Skills (Essential/Desirable):
Strong organizational skills.
Attention to detail.
Excellent communication skills across various mediums.
Self-motivation and adeptness in multitasking.
Ability to engage with users at all organizational levels.
Thrives in a dynamic team environment.
Proficient in 1st/2nd line support within contemporary Windows environments.
Experience (Essential/Desirable):
Exposure to Hosted Telephone Systems.
Familiarity with MS SQL and Office 365 administration.
Seize the opportunity to join our team and play a pivotal role in our IT operations. Apply now to be a valued member of our collaborative environment