Details:
- Location: FY4 Marton Lancashire
- Date: 3 days ago
Description:
Role: IT Service Manager REF 78811
Contract Length: 12 Months
Location: Hybrid/Blackpool - will be required on the Blackpool site 2/3 days a week
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested
Spinwell is recruiting for an IT Service Manager for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE IT SERVICE MANAGER
* Proactive role within the wider Fraud & Error Live Support team, using recognised Service Management processes, procedures and policies to resolve incidents, problems & issues and escalating where appropriate to relevant IT service functions focussing on supporting our external resource partners.
* Providing high quality support for all end users, understanding and trying to resolve user issues and queries, managing end user communication and expectations
* Meeting or exceeding agreed SLAs and OLAs for Incident, Problem and Change Management
* Liaising effectively and courteously with colleagues and stakeholders via various channels (e.g. phone, email, Teams)
* To work occasional evenings and weekends as required.
SKILLS/EXPERIENCE OF THE IT SERVICE MANAGER
* Continual Service Improvement
* Understanding of Service Management Framework
* Previous experience of a Service Management framework such as ITIL
* ITIL V4 Foundation certification
If you are an IT Service Manager, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know