Details:
- Salary: £15 - 18 - Hour
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Hour
- Location: Fareham Hampshire
- Date: 4 days ago
Description:
Job Title: IT Service Desk Team Leader
Location: Fareham
Type : Contract up to 6 months Job Description
Core Competencies & Expertise
Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.Key Functional Focus
Knowledge Cultivation: Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.What We Offer
The opportunity to partner with a renowned global luxury brand.
A highly collaborative, encouraging, and dynamic team environment.Randstad Technologies is acting as an Employment Business in relation to this vacancy