Details:
- Salary: £36,000 - 45,000 - Annum
- Location: Glasgow Glasgow City
- Date: 1 month ago
Description:
Position: Project Engineer
Location: Glasgow
Salary: Up to £45,000
Work Model: Hybrid work model can be offered after onboarding, Monday to Friday, 9:00 am to 5:30 pm.
Benefits to You:
* Initial 20 days of annual leave and 8 bank holidays, increasing to 25 days of annual leave and 8 bank holidays following 2 years of service.
* Eligibility for membership in the company health insurance scheme after 2 years of service.
* Inclusion in the company pension program.
* Access to comprehensive study materials and exams.
* Paid mileage.
Elevate your career in the world of IT excellence with Glasgow's leading IT Managed Service Provider. Their unwavering focus on delivering streamlined and impactful IT solutions has placed them at the forefront of the industry. Specialising in IT support and digital transformation through Microsoft 365, they are thrilled to offer an exceptional opportunity for a dedicated Project Engineer to be based at their Glasgow office.
Position Overview:
As a pivotal member of the team, the successful candidate will be entrusted with meticulously planning and executing client-centric projects aimed at enhancing and modernizing their existing systems, applications, and infrastructure. Covering a spectrum from on-premises solutions to cutting-edge cloud technologies like Azure and Microsoft 365, this role will play a pivotal part in our clients' journeys. Beyond project management, the Project Engineer will also engage in on-site support for IT hardware, software, and services, aligning with our contracted service level agreements.
Key Responsibilities:
* Provide second-line support through on-site visits to client sites.
* Maintain comprehensive and organized job-specific administration, including job notes, asset allocation, and post-support tasks.
* Curate and update client documentation, ensuring accuracy and relevance.
* Remain current with the company’s evolving products, solutions, and operational procedures.
* Cultivate an in-depth understanding of individual client IT requirements and nuances.
* Act as an escalation point for intricate support tickets.
* Deliver remote second-line technical support when on-site presence is not feasible.
* Adhere rigorously to service level agreements, consistently exceeding customer expectations.
* Lead end-to-end project management, from meticulous planning to successful execution.
Skills, Knowledge & Experience:
* Microsoft certification is advantageous.
* A minimum of 2 years of experience in an IT support or Field Engineer capacity, ideally within a managed service provider framework.
* Proven expertise in project planning and execution as a project engineer.
* Proficiency in networking protocols and practices.
* Hands-on experience in managing and configuring on-premises infrastructure, Microsoft 365, and broader IT domains.
* Effective fault analysis, management, and prioritization capabilities, ensuring prompt issue resolution.
* Exemplary organizational and time management competencies.
* A dedicated work ethic, coupled with adaptability to dynamic environments and challenges.
* Superlative customer service skills, enabling confident interactions with clients.
* Capacity to perform effectively under pressure and within high-stress scenarios.
* Distinct advantage: Microsoft certifications and a Full UK Driving License.
This is your opportunity to become a key player in shaping IT transformations for clients and driving technological evolution. If you're a highly-skilled Project Engineer seeking a role where your expertise and dedication will be valued and rewarded, apply now to join this team