IT Operations Manager

Description:

Your New Company

I am delighted to be partnering with a truly innovative company who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets.

My client is a fully remote company who is looking to engage an IT Operations Manager with extensive experience in IT management and cloud solutions, particularly within Azure and M365 frameworks. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal.

As the IT Operations Manager, you will play a central role in driving the day-to-day operational excellence of my client's IT support services, leveraging the latest cloud technologies to propel their business forward. Your expertise in incident and problem management, IT technical change management, and cloud services management will be crucial to their success.

Your New Role

Initiate proactive strategies, prepare, and review KPIs to maintain the availability, performance, and security of live services, ensuring uninterrupted access and reliability for all users.
Actively seek out opportunities for enhancement and collaborate across Service teams to support the Service Continuous Service Improvement Programme, elevating service performance, reducing costs, minimising technical debt, and strengthening security measures.
Implement preventative maintenance tasks and ensure appropriate upgrade plans are in place to keep services current, while ensuring compliance with all standards and regulations.
Support the development of the live services IT strategy, aligning it with organisational objectives to optimise systems and drive innovation.
Develop and refine the IT Operations service, aligning it with strategic visions and future operational enhancements.
Lead the effective management of Azure cloud services, ensuring operational excellence in cloud service delivery, efficient maintenance, and compliance with Disaster Recovery Plans.
Manage internal and partnered application support functions, ensuring adherence to architecture standards and positively impacting the broader business strategy.
Support new business initiatives and service improvements through effective reporting mechanisms, tracking progress and outcomes.
Implement Waterfall and Agile methodologies, utilising Azure DevOps for comprehensive backlog management, pipeline integration, and Test Plans.
What You'll Need To Succeed

Demonstrable experience in managing complex IT operations, with a strong emphasis on cloud services and support management.
Extensive hands-on experience with Azure and M365, ranging from architecture, design, build and test, to release and service management.
A track record of enhancing IT service delivery, managing change portfolios, and upholding IT security protocols and build standards.
Ability to translate IT capabilities into strategic business advantages.
Skilled in navigating and influencing across organisational boundaries, fostering a collaborative environment.
Experience managing internal staff and contract service providers, including Azure DevSecOps engineers, service architects, full stack software engineers, test engineers, delivery managers, scrum masters, and business analysts.
Commitment to innovation, best practices, and maintaining high standards of compliance and security.Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degrees or certifications are preferred.
What You'll Get In Return
This is almost a fully remote position, with potentially one or two days travel per month to shared work spaces in the East of England for team collaboration and meetings. You must be confident in managing a remote team and managing any challenges that arise from that.

This opportunity offers a competitive salary of £50,000-£60,000 per annum plus excellent benefits (4x life assurance, market-leading pension, enhanced maternity leave, funding towards training and development, 25 days holiday plus bank holidays).

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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