IT & Networking Apprentice

Description:

Are you looking for a career where every day is different, you get to solve problems, help people, and learn valuable skills that can take you anywhere?
Our client, a IT Support company based in North Yorkshire, is looking for an enthusiastic IT & Networking Apprentice to join their growing team. The role is perfect for someone who is curious, enjoys learning new things, and wants to build a future-proof career, even if they don't consider themselves a "tech expert" yet.
You don't need to be the person who builds computers or spends all day gaming. What's more important is having a positive attitude, a willingness to learn, and a desire to help others.
About the Role
As an IT & Networking Apprentice, you'll work alongside experienced engineers who support businesses with their day-to-day technology needs. You'll learn how modern organisations use technology to communicate, collaborate, and operate effectively.
You'll gain hands-on experience supporting users, setting up devices, maintaining networks, and troubleshooting technical issues while working towards a recognised qualification.
No two days are the same. One day you might be helping a customer get back online, and the next you could be assisting with the setup of new equipment for an entire office.
What You'll Be Doing
* Providing friendly support to customers via phone, email, and remote support tools.
* Helping users with common IT issues and queries.
* Setting up laptops, desktops, monitors, and mobile devices.
* Assisting with network installations and connectivity checks.
* Learning how business Wi-Fi, internet connections, and network equipment operate.
* Supporting Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
* Logging customer issues through the helpdesk system.
* Working alongside senior engineers on customer projects.
* Maintaining accurate records and documentation.
* Learning industry-standard technologies and best practices.
What We're Looking For
You do not need extensive technical experience for this role.
We're looking for someone who:
* Enjoys helping people and solving problems.
* Has a positive attitude and a willingness to learn.
* Is reliable, organised, and professional.
* Has good communication skills.
* Enjoys working as part of a team.
* Can follow instructions and take initiative when required.
* Is interested in developing long-term career skills