Details:
- Salary: £40,000 - 50,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: St Asaph Denbighshire
- Date: 4 days ago
Description:
Job Title: IT Manager
Location: Office Based - St Asaph
Salary: £40,000 - £50,000 per annum
Working Hours: Monday to Friday
About Us:
We are working with an IT Managed Service Provider based in North Wales. They are committed to delivering exceptional technology solutions to small and medium businesses. With a focus on building strong client relationships and fostering a positive team culture, we prioritize customer service excellence and continuous learning and development for our employees.
About the Role:
They are looking for an experienced IT Manager to join their existing team. As a key member of our organization, you will play a crucial role in building and nurturing a strong team culture, where high morale and exceptional customer service are at the forefront.
Key Responsibilities:
Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount
Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles
Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritized in all interactions and that the team is empowered to go above and beyond to exceed customer expectations
Oversee the management of our clients' IT infrastructure and services, ensuring that all technical issues are resolved promptly and effectively, and that service levels meet or exceed client expectations
Collaborate closely with clients to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives
Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our clients and our team
Job Experience Required:
Proven experience in a similar role within the IT services industry, with a track record of successfully managing and growing a team of tech professionals
Strong leadership and communication skills, with the ability to motivate and inspire team members and build strong client relationships
Experience in developing and implementing training programs and initiatives to support team development and enhance customer service skills
Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies
Essential experience with Microsoft 365, SharePoint, Azure, and Veeam
Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are desirable
Renumeration and Benefits:
Competitive salary: £40,000 to £50,000 based on experience and qualifications
Company benefits package, including pension scheme
Opportunities for professional development and career advancement within a growing organisation