Details:
- Salary: £45,000 - 55,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: ST1 Cobridge Stoke-on-Trent
- Date: 20 hours ago
Description:
IT Manager, Manufacturing, Stoke to £55,000
A leading Engineering and manufacturing outfit are looking for an experienced, practical minded IT Manager to take ownership of their day-to-day technology environment.
This is a broad, hands-on position covering cloud infrastructure, Microsoft 365, networking, cyber security, telephony, remote-working technology and technical support. You will be responsible for ensuring that systems remain secure, reliable, well documented and capable of supporting a growing workforce.
Key Responsibilities
IT Operations
* Take day-to-day ownership of the company’s IT systems, infrastructure and technology services.
* Ensure that systems are reliable, secure, appropriately monitored and available to users during operating hours.
* Manage incidents from initial diagnosis through to resolution, including communication with senior stakeholders and third-party suppliers.
* Establish appropriate service levels, escalation procedures and incident-management processes.
* Provide senior-level technical support for complex or business-critical issues.
* Maintain accurate system documentation, asset records, network diagrams, administrator-access records and operating procedures.
* Manage user onboarding, role changes and offboarding, ensuring access is granted and removed securely.
* Identify recurring support issues and implement permanent technical or process improvements.
* Microsoft 365, Cyber Security and Compliance
* Networking, Firewalls and Remote Access
* Telephony and Contact-Centre Technology
* Endpoint and Remote Monitoring
* Suppliers, Projects and Continuous Improvement
Experience and Skills Essential
* Strong practical experience managing a Microsoft-based IT environment.
* Strong experience administering Azure Virtual Desktop and FSLogix.
* Strong Microsoft 365 administration experience, including SharePoint and OneDrive.
* Experience managing networks, firewalls, VPNs and secure remote access.
* Experience supporting business telephony platform.
* Experience with remote monitoring and management software.
* Experience supporting Cyber Essentials, penetration testing or similar compliance programmes.
* Strong troubleshooting and root-cause-analysis skills.
* Ability to manage suppliers and resolve escalated technical incidents.
* Strong documentation, communication and organisational skills.
Desirable
* Microsoft certifications.
* Cyber Essentials assessor, CISSP, CISM, CompTIA Security+ or similar security knowledge.
* Experience with Microsoft Intune, Entra ID, Conditional Access and Microsoft Defender.
* Experience with PowerShell or other automation tools.
* Experience managing IT services for a geographically distributed workforce.
* Experience producing disaster-recovery and business-continuity plans.
* ITIL knowledge or experience working within a structured service-management environment