IT Manager

Description:

Arcas Technology is partnered with a leading charity based in London who are currently looking for an experienced IT Manager to join their business on a permanent basis.

The charity operates in the Cloud, and right from the start, you'll have the opportunity to engage in several projects, including the rollout of a new CRM system.

Responsibilities:

* Lead innovative solutions and spearhead project initiatives, ensuring seamless project delivery by the team.

* Establish and manage an efficient workload management system, streamlining prioritization and progress tracking processes.

* Foster a culture of innovation to streamline workflows, enhance compliance, and embrace automated change and release practices.

* Proactively identify and address inefficiencies in existing processes, driving initiatives to eliminate bottlenecks.

* Uphold best practices across implementation, testing, verification, and change management processes.

* Instill a culture of continuous improvement focused on optimizing costs and benefits.

* Develop and implement KPIs and metrics to enhance visibility and drive performance improvements.

* Define project objectives, acceptance criteria, and oversee their successful completion.

* Monitor technical operations through KPIs and intervene as necessary.

* Effectively manage relationships with internal and external stakeholders, serving as a representative in cross-organizational engagements.

* Lead the evaluation and selection of vendor contracts, ensuring thorough due diligence.

* Ensure adherence to best practices in change, release, incident, and problem management, aligning with information security management systems (ISMS).

* Contribute to cyber registers, documentation, and audits as needed, with a strong focus on IT-related deliverables.

* Ensure operational excellence and compliance within Data Protection and Service Desk functions, optimizing resourcing, processes, and policy adherence.

Key Skills:

* Strong understanding of coding principles and structures.

* Proficiency in core cloud concepts, architectures, and best practices (preferably AWS).

* Familiarity with systems lifecycle management and effective stakeholder engagement.

* Knowledge of single sign-on, federated identity, and related protocols, including OKTA.

* Experience with monitoring and troubleshooting systems.

* Proficiency in CRMs (e.g., Salesforce) and productivity suites like Google Workspace.

* Familiarity with collaboration tools such as Atlassian (JIRA, Confluence).

* Competence in Mac/iOS and Chrome OS/Chrome Enterprise environments.

* Understanding of encryption technologies, including symmetric/asymmetric encryption and TLS.

* Knowledge of RESTful APIs and Learning Tools Interoperability (LTI).

* Strong project management skills.

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology