Details:
- Salary: £26,000 - 38,000 - Annum
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Annum
- Location: Stourport-on-Severn Worcestershire
- Date: 1 day ago
Description:
Morgan Advanced Materials is a world leader in advanced materials development and production. We produce a wide range of specialist, high specification materials that have extraordinary attributes and properties. Despite the complexity of our technologies, our focus is simple – we supply innovative, differentiated products made from advanced materials which enable our customers’ products to perform more efficiently, more reliably and for longer.
OVERVIEW & SCOPE OF ROLE:
· To plan and deliver daily IT and desktop services.
· To provide onsite support as required at Stourport and on occasion Redditch, Rugby locations. Occasionally, it is necessary to travel to these locations.
· Responsible for installing, upgrading, maintenance IT services.
· To work closely with IT Customers in making more effective use of standard desktop systems, and providing cost effective IT Services that meets their requirements.
RESPONSIBILITIES:
Support users in using the IT Service Management tool and its Self Service capabilities to optimize their support
· Assist users in logging issues, requests and new requirements to enable resolution in the most effective way
· Where in scope, provide direct support to end-user incidents and service requests in line with operations processes
· Ensure Site IT facilities are functioning and used in the most effective way (e.g. desktops/laptops, printers, scanners, tablets, etc.)
· Take ownership on user experience and ensure issues get resolved, always keeping users informed in the process
· Escalate recurring problems and make suggestions for continuous service improvements
EXPERIENCE & BACKGROUND
Qualifications:
· A bachelor's degree in Information Technology, Computer Science, or a related field can be preferred but is not always required.
· Relevant certifications, such as ITIL, or equivalent, are beneficial.
Experience:
· 1-3 years of experience in IT support, site support, or a related role.
· Hands-on experience with troubleshooting and resolving IT issues at the site level