IT Helpdesk Team Lead

Description:

About The Role
IT Helpdesk Team Lead
Barnstaple or Beckington (with a mix of office and home-based working)
Salary up to £40k Depending on experience
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
You will be managing the team responsible for operating the IT Helpdesk and deliver an excellent service to IT customers. You will be responsible for the direct supervision of the IT Support team including 1:1s, delegation of workload management, skills matrix and training requirements.

Whilst in this role you will also be expected to liaise with both IT customers and the Infrastructure and Business Systems Teams to ensure continuity for problem management and service requests.
What we offer
Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer:
Work life balance:

Hybrid/flexible working arrangements
25 days’ annual leave, plus buy and sell
Up to 16 days flexi leave accrual
Half day Fridays
Reservist in the armed forces receive special paid leave 
 
Family & wellbeing:

Private medical health insurance & Employee Assistance Program
All Staff Bonus
Group Pension Plan of up to 7% employer contribution
Cycle to work scheme
Wellbeing centre
Sports & Social activities
Employee Discounts portal - online and instore discounts, travel savings etc
Canada Life GP and financial advice
Life assurance policy
Publication and recruitment bonus rewards
Development opportunities, including LinkedIn learning
  
Facilities & resources:

Electric vehicle charging points at all sites
Private seated lunch areas
Onsite bistro (Barnstaple office) and free hot and cold beverages
Onsite showers and toiletries provision
Free onsite parkingWhat you’ll be doing

To manage the IT Helpdesk system, allocating problems and requests as appropriate.
Management of the annual IT Hardware replacement programme.
Assist with IT related purchase orders.
Undertake any other duties of a similar level and responsibility as may be required from time to time.
To ensure that the IT Helpdesk is run effectively and to ensure that the team provide effective cover. The skills you need

Experience of managing staff.
Ability to communicate effectively both verbally and in writing. Excellent Customer Service skills are essential.
Must have knowledge of multiple IT Helpdesk Systems
Must have knowledge of Microsoft Windows Environments
Experience of problem solving and analyses of fault scenarios under pressure with competing demands & conflicting priorities.
A good level of technical skills, troubleshooting basic PC issues with hardware, software and networking. 
Join us and be part of something smaller - with 300 people in the UK and Canada - doing something bigger: protecting what matters. 
If you would like to know more, please give our Talent Acquisition Advisor Ethan a call on (phone number removed).
SEA0521N