IT Helpdesk Advisor

Description:

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their support team within their modern service office in Peterborough.

We are currently seeking Service Desk Advisers to provide first-line IT support to external clients. This is an excellent opportunity for candidates with strong communication skills and a passion for customer service and technology. Full training will be provided, making this role suitable for both experienced support advisers and those looking to begin a career in IT support.

Location: Peterborough
Hours: 37.5 hours per week, between 7am – 7pm, with flexible shift rotation and occasional weekends
Pay Rate: £13.45 per hour
Contract: Temporary to Permanent

What’s on offer:

Competitive hourly pay
Overtime opportunities paid at time and a half
Full training and ongoing support
Weekly pay
Career progression within a growing IT team
Temp of the Month reward vouchers
Key Responsibilities:

Delivering first-line IT support to external customers via phone and email
Logging, tracking, and updating support tickets accurately
Troubleshooting hardware, software, and network-related issues
Escalating more complex technical issues where required
Guiding customers through step-by-step solutions professionally and efficiently
Maintaining accurate documentation and knowledge base records
Supporting continuous improvement within the service desk team
Providing excellent customer service and building strong client relationships
The Ideal Candidate:

Strong communication and customer service skills
Organised, reliable, and methodical in approach
Previous call centre or customer support experience is beneficial
IT support experience is advantageous but not essential
Comfortable working in a fast-paced team environment
If you are interested in this opportunity, apply today or contact Interaction Recruitment on (phone number removed) for further information.

INDPB